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FAQ (Frequently Asked Questions)

How do I run the setup file so that it will install?

>> Right-click on the downloaded setup file, and select "Run as administrator"

What do I do if I get an error when I click the Insert PDF button?

>> Ensure that you have the Regional and Language Options set to English (US).
For example, in Office 2007, go to:
Control Panel-> Date, Time, Language, and Regional Options-> Regional Language Options (tab), and make sure English (US) is selected.  A restart of your computer may be required.

What do I do if Insert PDF is not loaded after installation?

>> See if you can find the file called "Insert PDFs and Images to Word.dot" on your computer. 
Depending on your version of Word, it could be placed in a couple locations.  Search the C drive or look in some possible locations below.*

Then do the following:
• Click the Microsoft Office Button (for newer versions of Office) and then click Word Options.
• Click Trust Center, click Trust Center Settings, and then click Trusted Locations.
• Click Add new location.
• In the Path box, type the name of the folder that you want to use as a Trusted Location, or click Browse to locate the folder (this is the folder that contains the  "Insert PDFs and Images to Word.dot" file).
• Close and reopen Word.

*Try some of these locations:

Office 2000 Startup folder:
C:\Program Files\Microsoft Office\Office\Startup (C:\Program Files\Microsoft Office\Office9\Startup)
C:\Documents and Settings\Administrator\Application Data\Microsoft\Templates

Office XP Startup folder
C:\Program Files\Microsoft Office\Office10\Startup

Office 2003 Startup folder:
C:\Program Files\Microsoft Office\Office11\Startup

Office 2007 Startup folder:
C:\Program Files\Microsoft Office\Office12\STARTUP

Office 2010 Startup folder:
C:\Program Files\Microsoft Office\Office14\Startup

Office 2013 Startup folder:
C:\Program Files (x86)\Microsoft Office\Office15\STARTUP

Other possible location for Office can include:
C:\Users\<user name>\AppData\Roaming\Microsoft\Templates
C:\Documents and settings\<user name>\Application Data\Microsoft\Templates

Is it preferable to use Acrobat or GhostScript?

>> Most people prefer GhostScript since it is FREE and it will allow for more options (such as resolution) on the Insert_PDF form.  For instructions on downloading GhostScript, select Insert_PDFs from the menu at the top-right corner of this window.

Why won't some of my PDF files work in Insert_PDF when I select them?

>> Some filenames with special characters such as accented characters may not work with the program.  Simply change the filename to avoid special characters.  Characters such as "&" should work with the latest version (update is free), but please report any characters that you find that do not work for you (or send us a copy of your file).

Do I have to Enable Content/Macros after the installation of Insert_PDFs_to_Word?

>> Yes. The first time that Microsoft Word is run after the Insert_PDFs_to_Word software is installed, it may be required to authorize Office Expander as a trusted source or to Enable Content/Macros, depending on your security settings for Office/Word. Insert_PDFs_to_Word is digitally signed to allow it to run with macro security set to High so that all content is Enabled once Office Expander is authorized as a Trusted Publisher.

What other software besides Office Word 2000-2013 is needed?

>> The current version of Insert_PDFs_to_Word requires either Ghostscript (FREE) or Adobe Acrobat (7 or newer verified) FREE FOR 30 DAYS. For Acrobat, leave "Enable Acrobat Javascript" checked (In the Acrobat General preferences dialog - Edit, Preferences, JavaScript, and check "Enable Acrobat JavaScript").
See the Insert_PDFs page or Purchase page.

If I install Insert_PDFs_to_Word and then install Ghostscript or the free 30 day trial of Adobe Acrobat, do I need to reinstall Insert_PDFs_to_Word?

>> No, you will not need to reinstall Insert_PDFs_to_Word. Just open a Word document and click the Insert_PDFs button.

What version of the Windows Operating System is required?

>> Any versions of Windows which will run Office Word 2000-2013.

Is an Insert_PDFs_to_Word uninstaller included?

>> Yes. Go to C:\Insert_PDFs_to_Word and run the uninstall application.

During Install/Uninstall, why do I get a message that Word must be closed when I don't see Word open?

>> Word is probably running in the background. Go to the Task Manager (usually by right-clicking the bottom of the screen and clicking Start Task Manager) and end the WinWord.exe process.

After running the Insert_PPFs_to_Word (IP2W) program, the inserted PDFs and images appear bigger than a Word page?

>> There are two options in the IP2W program. One is for images of the PDF that can be resized. The other is an inline (inline with text) option that preserves some dimensions from the original file. You can use either an imagetype to insert and resize the pages from a PDF, or change the dimensions in the PDF itself and rerun the IP2W program.

Where does the Insert_PDFs button appear?

>> For Office/Word 2000-2003:
      The Insert PDFs button appears at the top of a Word document.

      For newer versions of Office/Word:
      The Insert PDFs button appears after clicking Addins at the top of a Word document.

How do I access the extracted files?

>> Select the option to "Realign/Resize Pics After First Pic Inserted" and Run. When the Yellow form comes up to adjust the pics, click "Stop" (files will appear in C:\Insert_PDFs_Word\Temp). Otherwise, extracted files are deleted at the end of a run.

Can I run Insert PDF as a VBA macro?

>> Yes. The following is an example of code that you would put in your macro after you have installed Insert PDF.
To use VBA code to open the menu to run the code, you would use the following:

Sub Run_Insert_PDF()
Application.Run "Insert PDFs and Images to Word.dot!Runner"
End Sub

To specify all inputs and run Insert PDF all through VBA code, you would use the following:  

Sub Insert_PDF_Macro() 'run Insert PDF using VBA after Insert_PDF is installed
'Example
Application.Run "RunInsertPdfVBA", "C:\Insert_PDFs_Word\Example_PDF.pdf", "Ghostscript", "jpg", 300, True, False, False, False

'The following shows the order for the options:
'Application.Run "RunInsertPdfVBA", PDFpath, Software, PDF_Image_insert, resolution, AdjustPics, BlankPageEnd, PageBreakBeginning, inline
'where the options are:
  'PDFpath, String of full path and filename
  'Software, String of either "GhostScript" or "Acrobat"
  'PDF_Image_insert, String for one of "jpg", "tif", "png", "pdf"
  'resolution, Integer such as 300
  'AdjustPics, Boolean such as True or False
  'BlankPageEnd, Boolean such as True or False
  'PageBreakBeginning, Boolean such as True or False
  'inline Boolean, Boolean such as True or False

End Sub

Why can't I get the program to run?

>> Make sure that you have not selected "Disable all Application Add-ins" in the Trust Center Settings for Add-ins in your version of the Office application.

Contact us if you need more assistance: inquiry@officeexpander.com

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